Building Relationships, Consulting Skills

Course Number:  004-TD
Recommended Duration:  2 Days

Intended Audience:  Corporate Executives

Course Overview
This course covers business consulting skills for both face-to-face and virtual meetings.

Objectives
Upon successful completion of this workshop, participants will be able to:

• Guide the business partner through a powerful seven-step questioning process, in order to understand the business partner’s realistic needs vs. their perceived wants
• Demonstrate techniques used to establish and maintain rapport in person, on the phone, and in various other business settings
• Practice active listening
• Discover the enterprise-wide effect of any new or changed processes or procedures
• Determine how to collaborate with individuals who have different work strategies
• Apply interpersonal skills in the virtual environment
• Practice flexibility in their communications

Prerequisites:  None

Topics

• A powerful seven-step questioning technique to assist in defining the business partner’s real needs vs. their perceived wants

• Asking the right questions with the right language patterns

• Determining the most realistic and appropriate acceptance criteria at the beginning of a project

• Three easy-to-follow techniques to become a focused, proactive listener

• How to establish and maintain rapport with business partners and team members

• Using interpersonal skills in virtual and face-to-face environments

• Clarifying vague wording in describing the business partner’s desired outcomes

• Building a collaborative relationship with the business partner

• Assuring that acceptance criteria is in compliance with enterprise-wide guidelines