Client Interactions

Course Number: 011-GO
Recommended Duration: 1 Day

Intended Audience: Individuals who have direct client interaction

Course Overview
This course focuses on the importance of impactful client interactions. It will cover skills to use in informal discussions, meetings, and presentation settings.

Objectives

As a result of taking this course, you will learn to:

Express thoughts to a group confidently, both in a presentation setting and in a more casual discussion setting
Listen to a client and respond appropriately based on the position or seniority of the client
Lead a discussion and manage a group of people who are straying from the agenda

Prerequisites: None

Topics

Components of exceptional customer service cultures
Knowing and applying key components to your business environment can increase customer satisfaction and retention
The core dimensions of customer service
Customer service research and facts
Listening and questioning skills for client services
Effective meetings
Effective presentations
Scenario skill practice
Key learning and action planning
Session evaluation

Client Interactions

Components of exceptional customer service cultures

Knowing and applying key components to your business environment can increase customer satisfaction and retention

The core dimensions of customer service

Customer service research and facts

Listening and questioning skills for client services

Effective meetings

Effective presentations

Scenario skill practice

Key learning and action planning

Session evaluation