Emotional Intelligence: Street Smarts for Success

Course Number:  017-JF
Recommended Duration:  1 Day

Intended Audience
Managers, supervisors, sales teams and employees who want to achieve business and personal success in life by developing their Emotional Intelligence.

Course Overview
In this course, participants will discover a blueprint for achieving success in their relationships, in their health, in their careers, and in their corporate cultures.  They will learn about a new dimension for success called: “Emotional Intelligence” or EQ.  Participants will discover their own EQ and explore how well they handle themselves, work with others, and manage their emotions.

Objectives
As a result of taking this course, participants will:

• Discover the role emotions play in their personal and professional lives
• Explore the four domains of emotional competency: self-awareness, self-management, social awareness, and relationship management
• Activate strategies for dealing with the disruptive emotions that often threaten success
• Learn how to communicate feelings and expectations effectively in the workplace
• Learn how to transform their emotions into allies to help them achieve goals
• Discover how to deal with setbacks
• Learn how to manage impulses that threaten the achievement of goals
• Apply the skills everyone should know for getting along with self and others
• Learn how to “read” people more effectively and get better results
• Develop their empathy and relationship management skills
• Develop influence, change management, teaming and conflict management skills
• Realize what their own Emotional Quotient is and how they can raise it higher

Prerequisites:  None

Topics           

• Emotional Self Awareness

  • Learn the anatomy of an emotion

  • Discover why we have emotions

  • Learn how the brain works

  • Understand emotional hijacking

• Emotional Self-Management

  • Use emotions as signals to make better decisions

  • Overcome irrational beliefs

  • Handle disruptive emotions

  • Manage impulsive behaviors that threaten success

• Emotional Self-Motivation

  • Understand how to emotionally motivate yourself

  • Maintain focus and energy on important goals

  • Discover the significance, value and meaning that energizes work

  • Learn how to keep urgency from trumping validity

• Social Awareness

  • Empathize with others

  • Understand emotional contagion

  • Connect better with others

  • Become less critical and judgmental

  • Become more organizationally savvy

• Relationship Management

  • Help others manage their emotions

  • Understand influence and develop your influence skills

  • Develop change management, conflict management and teaming skills

  • Inspire optimism, confidence, and hope in others