Increasing Assertiveness to Influence Others

Course Number:  034-GO
Recommended Duration:  2 Days

Intended Audience
Individuals who want to improve their personal effectiveness and ability to influence others and get results.

Course Overview
This course provides participants with the opportunity to analyze and improve their personal effectiveness.

Objectives
As a result of taking this course, you will learn to:

• Influence others to achieve results by applying appropriate approaches and techniques
• Utilize their knowledge of personal style to more effectively work with others
• Apply a proven listening skills technique to influence others
• Give and receive feedback in constructive and timely manner to build relationships
• Utilize the six functions of a face-to-face negotiation

Prerequisites:  None

Topics

Day One:

• Foundations of assertiveness 

• Influencing others 

• Building relationships - effective communication techniques – listening techniques

Day Two:

• Listening techniques – continued skill practice 

• Negotiating for win-win relationships 

• Strategic and tactical planning considerations

• Dealing with difficult negotiators

• Negotiations skill practice utilizing a work-related case

• Resolving and preventing conflict 

• Action planning - identifying specific actions to take during the next 1 to 60-days to improve overall assertiveness, influencing abilities, communication skills and relationships

• Course evaluation