Internal Consulting Skills

Course Number:  052-GO
Recommended Duration:  2 Days

Intended Audience
Individuals who are responsible for consulting internal clients.

Course Overview
This course helps individuals consult effectively with internal clients by following a consultative process while applying fundamental consultant skills and consulting techniques.

Objectives
As a result of taking this course, you will learn to:

• Effectively plan for, conduct, and follow-up client consultations
• Utilize the fundamental consulting skill sets of listening, planning, contracting, advising/influencing, and overcoming resistance
• Conduct the four basic stages of consulting
• Lead project teams associated with internal client deliverables

Prerequisites:  None

Topics

• The fundamental roles and skills of a consultant

• The change model

• The consultant’s role as a change agent

• Personal qualities of an effective consultant, self-assessment

• The four basic stages of consulting: evaluate, plan, contract, and deliver

• The components and benefits of contracting

• Key characteristics of an effective contract

• The skills of contracting

• The contracting discussion

• The fundamental skill sets: listening, planning, contracting, advising/influencing, and overcoming resistance

• Effective project teams

• The team launch

• Characteristics of effective project teams

• Tools to support success

• Team simulation

• Skill practice and action planning