Bambi vs. Godzilla: How to Deal with Difficult People

Course Number:  061-KM
Recommended Duration:  1 Day

Intended Audience:  All Employees

Course Overview
This session helps participants understand both the “why” of these difficult styles, and the “how” of increasing your ability to deal effectively with difficult personality types. You will learn to empower your attitude and stay positive even when others try to pull you down. You will explore the six basic difficult personalities, why they do what they do, and most importantly, what you can do about it.

Objectives
As a result of taking this course, you will:

• Discover why people behave the way they do
• Understand the origins of negative behavior
• Learn how to not react to reactive people
• Develop strategies for empowering your communication style
• Fill out your own “Behavioral Map” for dealing with difficult personality types
• Brainstorm strategies for dealing with actual difficult situations

Prerequisites:  None

Topics

• Powerful people principles

• How your own behaviors reinforce the behaviors you get from others

• What produces change

• Boundaries in relationships

• The difference between what you can and cannot control

• Difficult personality types – what they do and why

• Dealing with difficult people

• Conflict resolution strategies

• What not to do and how to avoid reinforcing difficult behaviors

• How to stay empowered with difficult people

• Negotiation strategies

• Group problem solving – brainstorming strategies for dealing with actual workplace situations