Listening: The Heart of Communication

Course Number:  062-KM
Recommended Duration:  1 Day

Intended Audience:  All Employees

Course Overview
Most of our interpersonal conflict with others can be traced to the fact that we tend to work harder at speaking then we do at listening. The art of great communication begins not with great speaking but with great listening. Listening is a skill that can reduce communication misfires and increase interpersonal effectiveness. Listening is also the heart of great communication. Truly caring people preserve meaning in conversation by seeking first to understand. To truly listen is to truly understand.

Objectives/Topics
As a result of taking this course, you will learn to:

• Explore the role of listening as it relates to team and interpersonal communications

• Identify personal filters that block true understanding

• Apply the skill of empathy to our conversations so that we are actively listening to others

• Speak so that others can hear you

• Reduce interpersonal conflict and create more cohesive team relationships

Prerequisites:  None