Conflict: Obstacle or Opportunity

Course Number:  063-KM
Recommended Duration:  1 Day

Intended Audience:  All Employees

Course Overview
Well-managed conflict is one of the most important driving forces we have to growth, development, and change. When people resolve conflicts quickly and respectfully with a positive attitude, they become better working partners and increase productivity. The key to resolving conflict is to understand the choices we have available when we encounter conflict situations. This session provides participants with the techniques and strategies to overcome the obstacles and focus on the opportunities of conflict.

Objectives/Topics
As a result of taking this course, you will:

• Learn what you should do with anger when resolving conflict

• Understand your conflict resolution style

• Develop a conflict resolution attitude

• Learn strategies for negotiating win-win solutions

• Turn conflict into opportunity for personal, interpersonal, and professional growth