Communication for Future Leaders

Course Number:  078-KM
Recommended Duration:  1 Day

Intended Audience:  All Employees

Course Overview
This course looks at communication as a core skill of leadership effectiveness, and teaches that great communication involves both great speaking and great listening. The goal is to learn how to proactively share your messages with others and also how to actively listen to others as they share their messages with you. The most effective communicators seek to understand – not just to be understood. In fact, much of our interpersonal conflict with others can be traced to the fact that we tend to be better speakers than listeners.

Objectives/Topics
As a result of taking this course, you will:

• Learn to be clear as to the intent of your communications

• Understand the two parts of every communication

• Learn how to select the appropriate channel for different types of messages

• Learn to achieve congruence of content, body language, and tone

• Learn to manage interference for clear communication

• Learn to strengthen presentation performance

• Practice multiple levels of listening

• Employ reflective listening for effective leadership interactions

• Explore the role of listening as it relates to team communications

• Learn to identify and remove personal filters that block true understanding

• Learn to bolster understanding by applying empathy to conversations

• Reduce interpersonal conflict and create more cohesive team relationships

Prerequisites:  None