Coach’s Guide to Culture and Conflict

Course Number:  090-PC
Recommended Duration:  2 Days

Intended Audience
Leaders and managers who may be coaching others through culture, diversity, and conflict issues. Also any others with responsibility for diversity in the workplace.

Course Overview
Creating a workplace that is aware of and respects the broad spectrum of human diversity is imperative for many organizations. This interactive course increases your understanding of all aspects of diversity and begins the process for dialogue and working together productively. Special emphasis is placed on providing you with skills and competencies that you will need to coach others through challenges and conflicts on multicultural and inclusive teams.

Objectives
As a result of taking this course, you will learn:

• A definition of diversity and an understanding of diversity issues at the individual level
• Cultural filters and dimensions of diversity
• Assumptions, impressions, and personal responsibility
• The behavior awareness model
• Tools for coaching others through their conflicts
• Communication skills to enhance diversity engagement

Prerequisites:  None

Topics

• A definition of diversity and an understanding of diversity issues at the individual level

• Cultural filters and dimensions of diversity

• Assumptions, impressions, and personal responsibility

• The behavior awareness model

• Tools for coaching others through their conflicts

• Communication skills to enhance diversity engagement