Working in a Matrix Organization

Course Number:  092-GO
Recommended Duration:  1 Day

Intended Audience:  All employees who work in a matrix environment.

Course Overview
The purpose of this course is to discuss the benefits and challenges of working in a matrix organization structure including how to clarify expectations, roles, and responsibilities. Discussions will also include handling conflict caused by conflicting requirements and creating personal matrix maps.

Objectives
As a result of taking this course, you will learn to:

• Describe the purpose and benefits of a matrix organization structure
• Demonstrate the key skills and behaviors for success in a matrix organization
• Apply matrix tools in support of key skills and behaviors
• Identify personal strengths and opportunity for improvement areas in your roles in the matrix structure

Prerequisites:  None

Topics

• The string matrix activity

• Matrix structure discussion

• What a matrix is and is not

• Personal matrix maps and critical behaviors

• Tools that support leading in a matrix structure

• RASIC chart

• SMART goals

• Stakeholder map and analysis

• Communication continuum

• Conflict resolution

• Advocacy/inquiry

• Personal commitment plan