Essential Process Improvement for High Performance Teams

Course Number:  117-BB
Recommended Duration:  2 Days

Intended Audience
Those who wish to improve their ability to make business processes more effective and efficient.                                               

Course Overview
Many change initiatives focus on improvement to business processes in order to reduce cycle times, improve quality and eliminate non-value add activities. In this course, participants will learn how to analyze and improve processes to achieve maximum business benefits. The course will be highly participative with formal consultant input blended with practical exercises and group work. All of the course work will be highly relevant to the participants’ work area.

Objectives
As a result of taking this course, you will learn how to analyze current processes and design and implement improvements.

Prerequisites:  None

Topics

• Process analysis

• Voice of the customer

• Measurement

• Statistical process control

• Process re-engineering

• Practical process improvement

• Process design

• Tools and techniques

• Implementation planning

• Stakeholder communication