Essential Problem Solving for High Performance Teams

Course Number:  119-BB
Recommended Duration:  2 Days

Intended Audience
All managers and staff who need to improve their ability to prioritize and solve problems effectively.                                               

Course Overview
The ability to continuously improve processes, systems, and procedures and to eliminate problem areas is a key business requirement for all employees. This course will enable participants to practice using the problem solving process and learn a range of relevant tools and techniques. In addition, they will have the opportunity to identify and tackle real problems with the aid of an experienced facilitator. The course is highly participative with formal consultant input blended with practical exercises and group work. All course work will be highly relevant to the participant’s job.

Objectives
As a result of taking this course, you will:

• Learn how to identify, analyze, and creatively solve problems
• Learn how to involve and communicate to stakeholders

Prerequisites:  None

Topics

• Managing effective meetings

• Problem identification and prioritization

• Problem analysis process and tools

• Innovation and creativity

• Decision making process and tools

• Implementation planning

• Stakeholder communication

• Analysis of relevant business issues

• Personal action plan