Essential Consulting Skills for Internal Consultants

Course Number: 124-BB
Recommended Duration: 2 Days

Intended Audience
Those in an internal advisory, support, or project management role.

Course Overview
This course provides project managers, facilitators, or internal support personnel the skills to effectively define, manage, and deliver complex assignments. The course is highly interactive and is tailored to meet the specific needs of the participants.

Objectives
As a result of taking this course, you will learn how to:

Contract with clients
Manage clients effectively
Manage assignments
Present solutions effectively
Develop and use interpersonal skills

Prerequisites: None

Topics

Defining and understanding the role of an internal consultant
The consultancy process
Client management
Managing one to one meetings, contracting, communicating, delivery, measurement of results, and reviewing
Assignment management
The project contract, planning, risk management, stakeholder management, and partnering
Interpersonal effectiveness
Questioning, listening, body language, oral communication, language, and constructive feedback
Building rapport, assertiveness, negotiation, managing conflict, influencing styles and strategies

Essential Consulting Skills for Internal Consultants

Defining and understanding the role of an internal consultant

The consultancy process

Client management

Managing one to one meetings, contracting, communicating, delivery, measurement of results, and reviewing

Assignment management

The project contract, planning, risk management, stakeholder management, and partnering

Interpersonal effectiveness

Questioning, listening, body language, oral communication, language, and constructive feedback

Building rapport, assertiveness, negotiation, managing conflict, influencing styles and strategies