Management Basics – The New Rules:
Becoming an Extraordinary Public Sector Manager

Course Number: 135-CW
Recommended Duration: 2 Days

Intended Audience: Public sector managers at all levels

Course Overview
Now more than ever, strategies for measuring and reporting public sector results are in high demand. Whether working with limited resources or conditions in which the public and legislators are eager to see how public funds are affecting the economy and the well-being of citizens, public managers are charged with the task of showing the results of government efforts. This involves a fundamental shift in the way the public sector does business – in the nature of thinking, acting, and managing that moves away from a focus on process and regulations to a focus on measuring outcomes and showing results. How does the public sector manager do this, often with an aging workforce and possibly fewer resources? Performing effectively comes down to providing essential services to citizens to ensure their safety, health, and prosperity. For the public sector manager, the “management basics” premise of the past has changed. This course helps them bridge the gap.

Objectives/Topics
As a result of taking this course, you will:

Reexamine interpersonal skills: active listening, individual coaching, effective meetings, organizational skills, professional development, legal issues, teamwork and problem solving with an eye on results
Create trust in an uncertain environment
Gain employee buy-in by motivating the unmotivated and disengaged
Train employees to deliver world-class customer service in how they interpret and use laws, regulations, and policies in their program areas
Explore management values and ethics: tolerance of corruption to provide service vs. democratic governance and citizen involvement
Create self-confidence to survive in a complex public sector world
Learn a simple formula for presenting ideas at meetings, forums, and public venues
Get a simple project management chart to organize projects and keep them on track
Trouble-shoot real life scenarios for your particular public program
Receive feedback from peers and the instructor to polish your unique areas for growth

Prerequisites: None

Management Basics – The New Rules: Becoming an Extraordinary Public Sector Manager

Reexamine interpersonal skills: active listening, individual coaching, effective meetings, organizational skills, professional development, legal issues, teamwork and problem solving with an eye on results

Create trust in an uncertain environment

Gain employee buy-in by motivating the unmotivated and disengaged

Train employees to deliver world-class customer service in how they interpret and use laws, regulations, and policies in their program areas

Explore management values and ethics: tolerance of corruption to provide service vs. democratic governance and citizen involvement

Create self-confidence to survive in a complex public sector world

Learn a simple formula for presenting ideas at meetings, forums, and public venues

Get a simple project management chart to organize projects and keep them on track

Trouble-shoot real life scenarios for your particular public program

Receive feedback from peers and the instructor to polish your unique areas for growth

Management Basics – The New Rules:
Becoming an Extraordinary Public Sector Manager